© Rebel Machines 2010
About Us
Rebel Machines is dedicated to providing fast, and affordable, computer support for the individual and for the small business user. We are located in Doncaster and we operate within the South Yorkshire area.
Our services include a computer troubleshooting, maintenance and repair service, data backup and recovery solutions, virus and malware removal, advice on the purchase of computers and peripherals, as well as Internet connection services, web design/hosting packages, and service agreements (business clients).
We pride ourselves with rapid response times to our customer’s problems and enquiries and we will always do our utmost to carry out our client’s instructions to their total satisfaction.
We have been working with a number of domestic and business customers, after being referred following work we have carried out, either at their homes or place of work. Testimonials will be posted shortly.
Whether we offer advice via the Internet, in the form of Email or directly through our website, by telephone or remote desktop software or, when work is carried out in your home or premises, you can be assured of a friendly and professional service at all times.
Being without your computer system for any length of time can be detrimental to your business and/or home productivity. We understand this and will endeavour to minimise this time and get you back to normal as quickly as we can.
Where possible, we will provide a system audit and a time scale for the necessary work to be completed. These turnaround times can vary and is dependant on the type of work that is being carried out. Along with an itemised quote for any work that is required, you will always know how long the work is expected to take and how much this will cost.
Our pricing structure aims to minimise the cost to you as we deliver results that are tailored to your specific requirements.
Initial advice and/or system inspections are usually free of charge. Following the preliminary consulation, you may opt for a fixed fee repair/upgrade where, in most cases, the work can be carried out on-site.
We can also collect your equipment, carry out the work to your requirements and return it to you as soon as possible - usually, well within 36 hours. If, after an on-site consultation, a problem is found and you decide not to proceed with the necessary work, a small £15.00 diagnostics charge will apply.
Most of our services can be requested on a Pay As You Go (PAYG) agreement, where a fixed price is agreed prior to any work being undertaken. This can be beneficial for home users and for small businesses on a restrictive budget.
Some small business clients may, instead, wish to select a Service and Maintenance agreement that is tailored to suit their needs. Customers on a service agreement have priority over those requiring PAYG services; Email responses, telephone callbacks, on-site visits, emergency callouts etc.
A Service Agreement is a contract between Rebel Machines and the client whereby Rebel Machines provide regular PC audits and inspections and will offer advice on any possible problems before they occur. Computer parts, peripherals and software costs may vary accordingly.
We will endeavour to "do what we say we will do" , when we say we will do it and, as always, will guarantee our work on a no fix-no fee basis.
